Support
Ask us anything.
Belay is made by one person. Write to hello@belay.today and you will get a real reply — usually within a few days, and an honest answer if something is not possible yet.
Common questions
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, then Belay, then Cancel Subscription. Cancelling at least 24 hours before the period ends stops the next charge. Apple handles this directly, so we cannot do it for you. Belay also links you straight there from Settings → Subscription.
I already paid on another device. How do I get Pro back?
Open Settings in Belay, then Subscription, then Restore purchases. You do not need an account — the purchase is tied to your Apple ID.
I stopped using it for a month. Did I lose anything?
No. There is nothing to lose. Your goals are where you left them, and the app will not comment on the gap. There are no streaks and no counters, by design.
Can I move my goals to a new phone?
Your data lives on the device rather than on a server, so it travels with an encrypted iPhone backup or an iCloud device transfer. There is no export file and no cloud copy — if you set a new phone up from scratch rather than from a backup, your goals will not come with it.
Do I have to give Belay my health data?
No. It is optional, it is read on your device, and none of it is ever sent anywhere — not to us, and not to the model that writes your steps. Belay works fully without it.
What exactly gets sent when Belay breaks down a goal?
The words you typed, your onboarding answers, how you said you are feeling, and — if you connected a calendar — the times and titles of today’s remaining events. Nothing that identifies you. No health data. The privacy policy sets out what the model provider may do with it.
Is there an Android version?
Not yet. iPhone comes first; Android is being built.